Schwartz, Kimberly A. “Red Cross Crisis Communication in the Wake of September 11, 2001.” In The Sage Handbook of Public Relations, edited by R. L. Heath, 501-508. 2nd ed. Thousand Oaks, CA: Sage, 2010.
Schwartz, Kimberly A.
Schwartz, Kimberly A. "Disaster Public Affairs and Crisis Communication in the Wake of Catastrophe: An Analytical Examination of the American Red Cross after September 11, 2001." Thesis, Master of Arts in Communication, University of Dubuque, 2002.